Privacy Policy

How we handle your personal information

Last updated: 15 April 2026

Introduction

Cannafadge Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and share information when you interact with our services, visit our website, or communicate with us.

We operate as an audio and video equipment rental, sales, and production services company based in Manchester, United Kingdom. This policy applies to all personal data processed in connection with our business activities.

Data Controller

Cannafadge Ltd is the data controller responsible for your personal information. Our registered address is Unit 14, Riverside Business Centre, Pomona Strand, Manchester, M15 4QY. For privacy-related enquiries, contact us at [email protected].

Information We Collect

We collect information in several ways depending on how you interact with us:

Information You Provide

When you enquire about our services, make a booking, or purchase equipment, we collect:

  • Contact details (name, email address, postal address)
  • Business information (company name, role, industry)
  • Payment information (processed securely through our payment provider)
  • Project details you share with us to help us recommend suitable equipment
  • Communication history including emails and notes from conversations

Information Collected Automatically

When you visit our website, we automatically collect:

  • Device information (browser type, operating system)
  • Usage data (pages visited, time spent, referring site)
  • IP address and approximate location (city/region level)
  • Cookie data (see our Cookies Policy for details)

Information from Third Parties

Occasionally we receive information from courier services (delivery confirmations), payment processors (transaction status), and public business directories.

How We Use Your Information

We use personal information for the following purposes:

Service Delivery

  • Processing rental bookings and equipment purchases
  • Coordinating delivery and collection logistics
  • Providing technical support during rental periods
  • Managing production service engagements
  • Handling returns, damage assessments, and deposits

Communication

  • Responding to enquiries and providing quotes
  • Sending booking confirmations and reminders
  • Notifying you of relevant equipment availability or offers (with your consent)
  • Following up on service quality

Business Operations

  • Maintaining accurate financial records
  • Complying with legal and tax obligations
  • Improving our services based on usage patterns
  • Protecting against fraud and misuse

Legal Basis for Processing

We process personal data under the following legal bases:

  • Contract: Processing necessary to fulfil rental agreements, sales contracts, or service bookings
  • Legitimate interests: Running our business, improving services, and protecting our equipment and staff
  • Legal obligation: Complying with tax, accounting, and regulatory requirements
  • Consent: Marketing communications and non-essential cookies (where consent is required)

Information Sharing

We share personal information only in specific circumstances:

  • Service providers: Courier companies (for equipment delivery), payment processors (for transactions), and IT service providers (for website hosting and email)
  • Professional advisers: Accountants and legal advisers when necessary for business operations
  • Legal requirements: When required by law, court order, or regulatory authority

We do not sell personal information to third parties. We do not share data with advertising networks or data brokers.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected:

  • Customer records: 7 years after last transaction (for legal and accounting purposes)
  • Enquiry data: 2 years if no booking results
  • Marketing preferences: Until you withdraw consent
  • Website analytics: 26 months

After these periods, we securely delete or anonymise the data.

Your Rights

Under data protection law, you have several rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Ask us to correct inaccurate or incomplete data
  • Erasure: Request deletion of your data in certain circumstances
  • Restriction: Ask us to limit how we use your data
  • Portability: Receive your data in a portable format
  • Objection: Object to processing based on legitimate interests
  • Withdraw consent: Remove consent for processing where consent is the legal basis

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Data Security

We implement appropriate technical and organisational measures to protect personal information:

  • Encrypted data transmission (HTTPS/TLS)
  • Secure password policies and access controls
  • Regular security updates for all systems
  • Staff training on data protection
  • Secure disposal of equipment containing data

While we take reasonable precautions, no method of transmission over the Internet is completely secure. We cannot guarantee absolute security of data transmitted to our website.

International Transfers

We primarily process data within the United Kingdom and European Economic Area. Where we use service providers located outside these regions, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised "last updated" date. For significant changes, we may notify you directly if we have your contact details.

Complaints

If you have concerns about how we handle your personal information, please contact us first at [email protected]. We take all complaints seriously and will investigate and respond promptly.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. Visit ico.org.uk for more information.

Contact Us

For questions about this privacy policy or our data practices, contact:

Cannafadge Ltd
Unit 14, Riverside Business Centre
Pomona Strand
Manchester, M15 4QY
Email: [email protected]